We're here to help with any questions you have about WallCandy®, everything you need to turn your walls into an artful room in an instant.
Q: How do I apply WallCandy®?
A: Application is a simple three-step process of peel, place then smooth with your hand. Your WallCandy can be rearranged and easily removed numerous times. Freshly painted or cleaned walls should be completely dry before applying the product. Completely dry may be longer than you think. In some room environments that could mean a few weeks for every layer to be cured.
Q: How long will my WallCandy® stay up on my wall?
A: WallCandy is as easy to remove as it is to install but left alone it will stay on your wall for 3-5 glorious, artful years or more.
Q: What is WallCandy Made Of?
A: WallCandy Arts decals are made of non-toxic PVC Vinyl with a low tack adhesive that allows for the reuse of the decals. They contain no VOC's or pthalates.
Q: Will WallCandy® stick to any wall in my house?
A: WallCandy adheres to most clean, smooth surfacse without pretreatment. With wallpaper, textured and finished wood surfaces, test a sample first for effect...then go hog wild. Please note: WallCandy is not compatible with Benjamin Moore Aura paints or any type of ceramic wall paints and is not guaranteed for those surfaces.
Q: What do I do if an individual piece of art is too big for the area where I'd like to install it?
A: WallCandy can be cut with a scissor or overlapped to suit your decorating needs.
Q: Will my WallCandy® work in the bathroom?
A: Yes, the bathroom is a great location for WallCandy. Just don't put it right inside the shower.
Q: How do I change my design?
A: To rearrange your scene, carefully peel off each element and reposition it where you like, smooth out with your hand, sit back and enjoy.
Q: Can I clean my WallCandy®?
A: For cleaning, wipe panels with a damp cloth.
Q: How do I save my WallCandy® once I've removed it from my wall?
A: Keeping the adhesive side free of debris when rearranging, and returning used WallCandy to the original silicone treated backing for storage, will help extend the long life of the product.
Q: Where is WallCandy® made?
A: WallCandy is made in the USA of nontoxic materials and lead free inks.
Q: What forms of payment do you accept?
A: We accept Visa, MasterCard and American Express.
Return Policy
We stand behind our product 100%. If you receive an item that's been damaged please let us know immediately and we will replace it at no cost.
If you would like to return your WallCandy for any reason, please contact us at ordertracking@wallcandyarts.com within 14 days and we will refund your payment for the cost of the product minus the shipping as long as the product comes back unused and in sellable condition.
Q: When will my order ship?
A: Our decal orders typically ship in 48 hours. Orders for furniture and home accessories will ship within a week. We will contact you to inform you of any unexpected delay. Unless otherwise requested, we ship all orders by Federal Express ground service.
Q: How can I track my order?
A: Just shoot us an email at ordertracking@wallcandyarts.com and we'll get right back to you.
Still Need Help?
Please email us at hello@wallcandyarts.com or call us at 888.527.0521.